The British Infrastructure Group of MPs (BIG) has today released ‘Broadbad 2.0’, a comprehensive investigation into broadband customer services in the UK.
The report, co-signed by 57 MPs from across political parties, presents a series of recommendations to the government, industry regulator Ofcom and broadband providers in a bid to improve customer services in the sector.
Grant Shapps MP, the Chair of the British Infrastructure Group of MPs, said, “This BIG report investigates the current state of broadband speeds and customer services, finding that as many as 6.7 million connections in the UK are failing to reach speeds above the proposed minimum standard. However, BIG criticises the current available data on broadband speeds, as it does not distinguish between the take-up and actual availability of superfast broadband in the UK.”
“Our report calls on the Government to build on their progress of introducing minimum standards for broadband providers, by progressing secondary legislation that will set the terms for a Universal Service Obligation.”
“BIG also calls on Ofcom, the industry regulator, to consider fixed broadband speeds in a new system of automatic compensation. The voluntary agreements currently in place between broadband providers and Ofcom to ensure that customers are compensated for poor service do not hold providers to account. This means that broadband customers often end up enduring unnecessarily lengthy complaints procedures if something goes wrong with their service.”
“It is unacceptable that businesses and homeowners alike still can’t receive fast Internet, and the lack of minimum standards in the sector represents a worrying picture for post-Brexit Britain’s competitiveness.”
Click here to read the report in full.