A survey published by consumer rights watchdog Which? has ranked BT, TalkTalk, Sky and EE- which dominate 72% of the British broadband market- as among the worst providers for customer services.
The news comes as ‘no surprise’ according to British Infrastructure Group (BIG) chair Grant Shapps MP.
Grant said, “The biggest players control so much of the market that they operate as they want … their customer service can be pretty atrocious. This is an area that BIG has been campaigning on for a very long time.
It is unacceptable broadband customers remain so dissatisfied with the services they receive. Our group supports the introduction of automatic compensation to ensure that customers are properly redressed for poor speeds and service.”